Leveraging the Cloud to Deliver the Optimal Customer Experience
As cloud-based applications continue to provide more agility and options, CIOs and IT managers must consider new tools and processes to better serve the business and its customers. And as those customers increasingly adopt social communications channels and consumer devices, the business must engage with them in new ways to remain competitive. How are enterprise decision-makers dealing with this new era of customer expectations and engagement? What methods and approaches are companies finding effective in the new world of customer service for their contact centers and beyond? And what strategies and tools are available for these contact centers to maximize and optimize opportunities?
Get answers to these questions and more at Computerworld and LIveOps' IT Management Summit on Leveraging the Cloud for Customer Engagement taking place June 23, 2011, in New York City. When you attend, you’ll meet, hear and learn from experts -- and you’ll network with your management peers who are wrestling with the same issues and challenges. Join us as we take a deep dive into improving customer engagement in the digital era.
Presenters and Panelists include:
- Lane Cooper, Contributing Editor, Computerworld magazine
- Art Schoeller, Principal Analyst, Forrester Research
- Vidur Apparao, Chief Technology Officer, LiveOps
- Matt Zemon, President and CEO, American Support
* Registration is complimentary to qualified executives. IDG reserves the right to determine the total audience profile and your registration is subject to approval. Upon receipt of your registration, you will be notified on the status of your attendance within 2 business days.
